Privacy

Contact details are protected. Before the Booking Fee is paid, operators' private phone numbers, emails and WhatsApp links are not shown to travellers, and travellers' contact details are not shown to operators beyond what is needed to evaluate a request.

After successful payment of the Booking Fee, appropriate contact details are unlocked for both parties and recorded for the booking.

Operator documents (registration, insurance, authorisation) are never publicly exposed, are never used in marketing, and are visible only to the operator and platform administrators.

To help keep listings safe and protect operator contact information, photos uploaded by operators may be automatically analysed before they are displayed publicly. This screening is used to identify information such as phone numbers, email addresses, websites, social-media details or other contact information that should not appear in public listing photos. We use an AI image-analysis service provided by OpenAI through our technology provider for this purpose. Photos that cannot be clearly approved automatically may be reviewed by CroatianBoats before publication.